Access Account and Manage Profile
How This Journey Works
A. Signed-In User
What this shows
- Shows the account-aware destination after authentication succeeds.
- Confirms that saved context, rewards access, and personalization are available after sign-in.
- Provides the signed-in baseline for account and profile-related journeys.
B. Guest User
What this shows
- Shows where account-specific tools are gated for unauthenticated customers.
- Makes clear that profile, saved details, and account utilities require sign-in.
- Keeps general browsing available while protecting account-specific actions.
Key difference: Signed-in customers can access account-aware tools and saved context. Guests can browse and start intent, but authentication is required before profile-specific actions are available.
This supporting journey covers account entry, authentication, profile management, and history-based utilities used before, during, or after ordering.
Journey Map
| Page | Customer State | Prototype GIF Coverage |
|---|---|---|
| Sign Up | Guest creating a new account | Guest sign-in / create-account GIF |
| Sign In | Existing customer returning through OTP | Guest sign-in / create-account GIF plus signed-in destination |
| Account | Account access and profile gate | Guest account gate GIF plus signed-in destination baseline |